Frequently Asked Questions

📦 When will my order arrive?
All orders are processed and shipped directly from our location in Denmark. Our standard delivery times are:

Denmark: 2–5 business days

Once your parcel is on its way, we’ll send you a confirmation email including a tracking number so you can follow your delivery in real time.

🌍 Do you ship internationally?
At the moment, jobatua.com ships exclusively within Denmark. This allows us to maintain reliable delivery times and ensure quality service.

🔍 How can I track my order?
Once your package is dispatched, you’ll receive a tracking link via email. Simply click the link to view your shipment’s status and estimated delivery date at any time.

💳 What payment methods do you accept?
We offer secure checkout and accept the most common payment options used in Denmark:

• MobilePay

• Visa

• Mastercard

All transactions are encrypted and protected for your safety.

⏳ What if my order is delayed?
Occasionally, delivery may be delayed due to holidays, weather, or courier issues. If your package hasn’t arrived within the expected timeframe, please email us at jobatua@gmx.net with your order number—we’ll be happy to help.

🔁 Can I return my purchase?
Absolutely. We accept returns within 30 days of delivery, as long as:

• The item is unused, unworn, and in original packaging

• You contact us first to get approval and return instructions

Return shipping costs may apply unless the item is faulty or incorrect.

❗ What should I do if I receive a damaged or incorrect item?
We’re sorry to hear that! Please contact us within 7 days of receiving your order at jobatua@gmx.net and include:

• Your order number

• Clear photos of the product and issue

We’ll make it right with a refund, replacement, or store credit depending on the situation.

💬 Need more help?
Our customer support team is ready to assist you!
Reach out to us at:
📧 Email: jobatua@gmx.net
📞 Phone: +45 3182 4159
🕘 Business Hours: Monday to Friday, 9:00 AM – 5:00 PM CET